Terms of Service
Last updated: 21 March 2026
1. Agreement
By accessing and using the Candour website (candourit.io) or engaging our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.
2. Services
Candour IT Services ("Candour", "we", "us") provides technology consulting and engineering services including software development, cloud infrastructure, data management, and managed IT services. The specific scope, deliverables, timeline, and fees for any project will be outlined in a separate project proposal or statement of work agreed upon by both parties.
3. Enquiries and bookings
Our website allows you to submit enquiries and book discovery calls via Cal.com. Submitting an enquiry or booking a call does not constitute a binding agreement for services. A formal engagement begins only when both parties sign a project proposal or statement of work.
4. Intellectual property
Unless otherwise agreed in writing:
- All intellectual property rights in work produced by Candour are assigned to the client upon full payment of all applicable fees.
- Candour retains the right to use general knowledge, skills, and experience gained during a project, as well as any pre-existing tools, libraries, or frameworks.
- The Candour name, logo, and brand materials remain the property of Candour and may not be used without written permission.
5. Payment terms
Payment terms are specified in individual project proposals. Unless otherwise stated:
- Invoices are due within 14 days of issue.
- Late payments may incur interest at 4% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
- We reserve the right to pause work on a project if payment is overdue by more than 30 days.
6. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of an engagement. This obligation survives termination of any agreement and applies for a period of 2 years after disclosure.
7. Limitation of liability
To the maximum extent permitted by law:
- Candour's total liability arising out of or in connection with any project shall not exceed the total fees paid by the client for that project.
- Candour shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity.
- Candour does not guarantee that software will be entirely free of defects, but commits to resolving reported issues within a reasonable timeframe during any agreed support period.
8. Termination
Either party may terminate an engagement by providing 14 days' written notice. Upon termination:
- The client shall pay for all work completed up to the termination date.
- Candour shall deliver all completed work and materials to the client.
- Any pre-paid fees for uncompleted work will be refunded on a pro-rata basis.
9. Website use
You may use our website for lawful purposes only. You must not:
- Attempt to gain unauthorised access to our systems or data
- Use the website to transmit harmful code or malicious software
- Reproduce, duplicate, or copy any content from the website without prior written consent
10. Third-party links
Our website may contain links to third-party websites or services (such as Cal.com for scheduling). We are not responsible for the content, privacy policies, or practices of these third-party sites.
11. Governing law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to these terms
We reserve the right to update these terms at any time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes constitutes acceptance of the revised terms.
13. Contact
If you have any questions about these terms, contact us at info@candouritservices.com.